Frequently Asked Questions

  • Read Me First
  • Local Pickup
  • When are you restocking?
  • Care Instructions
  • Wholesale | Collabs | Giveaways
  • Current Processing Times

    Please note that my current processing times are 5-7 business days before shipping or pickup.

    About Handmade Ceramics

    All of my pottery is made by hand, every piece is unique and may have it's own special quirks. If you are new to purchasing or owning handmade Pottery, please keep this is mind before making an order.  Please read listings and descriptions thoroughly, it can be difficult to convey the size of a piece through photos therefore it is extremely important for you to review the dimensions carefully. I do my very best to measure each piece accurately, and represent each piece accurately. Glaze & clay colors may appears slightly different in person and under different lighting. My photos are taken under bright natural light and are edited slightly to lighten the overall photos. Under darker light some glaze colors will appear darker - many of my colored glazes are like colored glass and look different as the light changes.  

    Buying handmade may not be your cup of tea, and that's okay! 

    Returns 

    All orders are final sale, please review listings thoroughly before ordering. 

    As an extremely small business, all of the profits are promptly reinvested into the company and used to pay for supplies such as clay and glaze, shipping materials, and the equipment vital to creating pottery (like my kiln!). Therefore I ask that you consider your purchase carefully and review listings thoroughly, as I do not offer returns or refunds of any kind. 

    Contact

    Please contact me using my contact form or by email at Sarah@SarahBeePottery.com with any questions or concerns! Many general questions can be found in this FAQ so please read through before emailing me.

  • Local pickup is available for free in Edmonton, AB on orders valued over $20.00 CAD. At the checkout please choose local pickup as your shipping preference. Please note that the processing time for all order is 5-7 business days. Be sure to wait for an emailing confirming your order is ready to be picked up before heading to Re:Plenish. 

    Re:Plenish

    9912 77 Avenue NW Edmonton, AB

    Mon. 11:00am-5:00pm

    Tue. 11:00am-5:00pm

    Wed. 11:00am-5:00pm

    Thur. 12:00pm-6:00pm

    Fri. 12:00pm-6:00pm

    Sat. 10:00am-5:00pm

    Sun. 12:00pm-5:00pm

    You will receive an email once your order is ready for pickup with instructions. Please do not attempt pickup before receiving this notification, your order will be available for pickup in approximately 5-7 business days. Please pick up your order promptly (within two weeks). Orders that are not picked up will be considered abandoned. Someone may pick up on your behalf if they have your order number. 

    We encourage you to choose local pickup over shipping if you live in Edmonton, AB and are able to pickup your order. 

  • As of March 2025 I will no longer be operating SarahBeePottery full-time. Micro collections may still be released on a sporadic basis.

    Please sign up for my newsletter & turn on post notifications on IG! When a restock is coming you’ll see that information in my IG Bio and in the header of my website.

  • How Is It Made?

    Each and every piece of pottery is made by hand in my home studio located in Edmonton, AB. I utilize both hand building and wheel throwing techniques to create my collection of work. I exclusively work with Stoneware clay, and everything is fired to Cone 6 in an electric kiln. 

    Each batch of work (50-100 pieces) takes me approximately one to two months to make.

    Care Instructions

    To give your pieces their longest life treat them like art first and a dish second.

    I always recommend hand washing & avoiding microwaving your pieces, however it is completely safe to do both (unless your piece features gold, please read below).

    Pieces decorated with Gold or Mother of Pearl should not be placed in the dishwasher and never used in the microwave.

    Paint Palettes & Paint Accessories are hand wash recommended. They can definitely go in the dishwasher like any other dish, however paint generally needs to be gently scrubbed off with warm water and soap. I can speak from experience that the dishwasher just doesn’t clean paint off magically as much as I wish it did.

    For more detailed care instructions please read my blog post located on the home page for care tips! 

    SarahBeePottery cannot be held responsible for any damage or breakage in the future following safe delivery, handmade pottery can be fragile in nature and should be handled with care. Please note that I do not offer refunds or replacements for broken pottery. 

  • Wholesale Inquiries

    I do not accept wholesale orders, thank you for considering. As of March 2025 I am no longer operating SarahBeePottery full-time and cannot accommodate any bulk or wholesale orders.

    Custom Orders 

    I do not accept custom orders.

    Collaborations

    If there’s anything I’ve learned over the years, it’s that “collab” means something different to everyone. If you have an idea for a collab with me the best thing to do is shoot me a detailed email to: sarahbeepottery@gmail.com 

    (excluding giveaways, please read below)

    Giveaways

    I offer the occasional giveaway but typically do not collaborate on giveaways unless it’s a really good fit. Email me!